Noise
Experiential Lab

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The Client

Municipal Services Office

The Brief

Noise disturbances. Irritated neighbours. Community disputes. 

Get neighbours to empathise. Increase awareness of noise from everyday actions. Learn ways to minimise disturbance. 

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The Result

12 weeks

863

participants attended the lab. As the turnout rate exceeded client’s projections, it was extended for another month.

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The Work

Eight participants. Three noise types. Two roles. Plenty of noise, empathy and learnings. 

Noisy neighbours made structural, airborne and DIY renovation noises. Affected neighbours experienced the extent and effects of such noises. All housed in HDB units we had to thoughtfully furnish after the block was vacated. 

Everyone took away the importance of mediating noise disputes and proposing ways to reduce noise disturbances. An even happier conclusion: Noise reduction premiums. 

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A thoughtfully fitted out living room to house participants role-playing as affected neighbours
A backdrop educating participants on best practices to reduce noise and manage noise disputes
Kaki, the OneService mascot by the Municipal Services Office, guiding participants to the venue
Our Gridder briefing participants during a media event
A participant recording their findings using a sound level meter
Our Gridders and dedicated event crew who made the lab highly successful
Participants redeemed noise reduction premiums, such as yoga mats and lounge slippers, to put what they have learnt at the lab into practice
Our event crew guided participants to the respective units with a fan that also provided relief on sweltering days
After the lab, participants spun the wheel to redeem a noise reduction premium